Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Contact your local laboratory in advance. Patient should not have ejaculated for 2-7 days prior to submission of specimen or as doctor has directed. ![]() Visit the Customer Support page to find information on how to contact customer support. Specimen should be collected by masturbation. To cancel your purchase with a Quest Customer Support representative: In some states, applicable taxes are non-refundable as well. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees.
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